Building a Voice of Customer Program in 10 Steps
One of the most challenging aspects of a Voice of Customer program, is setting up a successful one.
How do you go about creating a successful VoC program? It takes several steps, starting with getting executives on-board to measuring Return on Investment.
The goal of this guide is to serve as an invaluable tool as you design a best-in-class VoC program to support your brand for years to come.
Included in this guide:
- 10 essential steps to get the most out of your VoC Program
- Practices to ensure the continuity and success of a VoC Program
- References to in-depth resources for further assistance