How Emerging Technology is Reshaping Customer Service in Financial Services
In the financial services industry (FSI), healthy client relationships give businesses staying power and renewed marketability. Happy (and unhappy) clients directly impact the bottom line. Today, technology offers a unique opportunity for companies to measure and improve their client experiences. Customer relationship management (CRM) tools like Microsoft Dynamics 365 with Microsoft Power Platform allow banking, insurance, and wealth management firms to store richer client data and leverage it to build stronger client relationships.
These companies all have one thing in common: delivering excellent customer experience is the key to winning and retaining clients.
Join us for a webinar on Tuesday, March 31 at 12p.m. EDT for a discussion about the customer experience in FSI with industry experts from Aflac, Forrester, and PowerObjects. Our discussion will include Forrester’s take on emerging customer service trends in FSI, including the technology innovations that are helping FSI organizations meet customer demands in 2020 and beyond. Hear from leading insurance provider, Aflac, and how their organization is using Microsoft technology to innovate and drive better customer service outcomes.